Customer Support
Please see Heritage Medical Products Inc.’s terms & conditions. For additional information, please contact SonoBed at (888) 256-8748 or send an email to sonobed.info@gmail.com.
Purchase Orders
Product Description & Pricing
The price quote provides the product model name, features, and available options along with pricing for each. It is the customer’s responsibility to choose the proper bed model for their modality of ultrasound. Should they choose the wrong model/options, they may exchange the product for the correct model by paying the shipping back to the HMP facility of the wrong model and the difference and shipping of the correct bed model. An additional restocking fee of 10 percent of the total will be applied for the wrong model ordered. It is very important that each person involved in obtaining quotes understands what area of ultrasound this exam bed will be used for and communicates with each other before the order is placed. HMP is not responsible for wrong bed models being ordered due to the lack of communication.
Purchase Order Requirements
HMP, Inc. requires a purchase order to be placed before an order can be processed, and manufacturing can begin. The purchase order must have the following: the name of the facility purchasing, the bill to address, the ship to address, the purchase order number, date, and the correct total matching the quote previously provided, including shipping, unless a third party is stated on the purchase order. Call for shipping pricing before turning in the purchase order, as shipping prices previously on the quote are only good for 10 days.
Upholstery Colors
If a specific upholstery color is chosen, it must appear on the purchase order, or the standard color of Flint (light grey) will be used. It is the client’s responsibility to advise HMP, Inc of the upholstery color upon placing the order.
Rush Orders Within 4 Weeks
If your facility needs a rush order to meet a deadline, HMP must be advised of said deadline in advance to have time to accommodate upholstery fabric colors aside from the standard flint gray fabric color. If HMP is not advised of the deadline prior to six weeks of the deadline, the standard flint gray upholstery is the only color available, and no customization can be applied to the exam bed - no width or length increase or decrease. Additionally, discounts that have previously been given will be rescinded due to the manpower needed to get the bed manufactured on time.
Payment Terms
The complete balance is due within 30 days of receiving the product. Payment completed before the 30 days will not be met with a discount unless contracted otherwise.
Storage Fee
Once the exam bed order is placed, our manufacturing time frame is four to six weeks. Should changes occur on the receiver’s end and your facility is not ready to receive the bed, charges will be applied in the amount of $25 for every additional week we store the bed at our warehouse.
Shipping
Freight & Additional Freight Services
The quote gives the dock-to-dock shipping fee in which HMP will arrange the freight and bill to the client. If the client has requested additional shipping services, such as lift gate and/or inside delivery, White Glove Service – the price for those services will be listed as well, along with their fees. If the client chooses to use their own freight services, the quote will state Ship 3rd Party on the quote next to ‘Ship Dock to Dock’. When shipping 3rd party, the customer is responsible for supplying HMP with the bill of lading at the time of shipping.
Shipping Address Changes
The exam bed will be shipped to the address supplied on the PO. If the client attempts to change the shipping address during the shipment, they will encounter an additional redirect fee of $150 and storage fees of $35/per day. The shipping company will not change the address without permission from HMP, Inc. It is crucial that the correct SHIP TO address is on the PO at the time the order is turned in.
3rd Party Shipping
If a client chooses 3rd Party Shipping, it is their responsibility to provide the Bill of Landing to HMP at the time of shipping.
Receiving
Overall Delivery
As stated above, the product will be delivered via a freight company determined by HMP unless the customer is using their own freight company; therefore, HMP will bill the shipping/delivery 3rd party on the quote and the invoice. This will be decided before the PO is issued and listed in detail on the quote. Clients have the right to choose how the product will arrive, either by HMP arranging and billing for the shipment or the client arranging the shipment, and HMP billing 3rd party on the bill of lading. The bill of lading is then supplied to HMP at the time of shipping. We suggest everyone who will be involved in receiving the exam bed obtain a copy of the HMP Receiving Guide that is sent out when the order is placed. This is so they may understand their responsibility if the crate arrives damaged. We ask that you have a receiving plan in place before the bed ships out to aid in the delivery process.
HMP will not ship an exam bed COLLECT.
What Should the Box Look Like
The exam bed will arrive with a cardboard cover over a wooden pallet. There will be a CONE placed on top of the cover. If the cone is missing or in bad shape, you may have visible or concealed damage.
Please be aware of the condition of your cone.
If the crate looks like this (pics below), DO NOT SIGN.
What Do I Do If There’s Damage?
Contact us while the driver is there, and we will help you decide if you should sign. (888) 256 8748
If you have already signed for the bed and there is damage:
We will help you by replacing the damaged areas at your cost. It is vital you inspect the bed BEFORE you sign.
Also, have a receiving plan in place and know what to do before the bed arrives.
Please see the previous question on what to look for if your crate arrives damaged and you have signed for it.
Concealed Damage?
If the upholstery is damaged, we can replace this section (image below) for $425 if you have already signed for the package.
Uncrating Process
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Cardboard Removal Instructions
- Cut the nylon straps on the outside of the crate.
- Cut around the base with a box cutter OR jerk the cardboard edges through the staples.
- Remove the cardboard.
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Nylon Strap & Wood Pallet
- The exam bed is held onto the pallet with two nylon straps.
- Cut each strap with scissors or a box cutter.
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ID Tag / Serial Number
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Please note, the serial number and ID tag are located on the bed frame next to the nylon strap.
This is an important tag. You will find the technical aspects of the bed along with the serial number.
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Please note, the serial number and ID tag are located on the bed frame next to the nylon strap.
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Removing the Exam Bed
- Using two people, lift the exam bed off the wood pallet. Remember to lift with your legs, not your back.
- Gently place the bed onto the floor.
- Unlock the casters. Some beds have individually locking casters, while others have central lock casters.
- The bed is now ready to roll.
- No further assembly is required.
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Please check for additional options that may be placed on the shelf under the bed
(e.g., armboards, footboards, foot controls, IV poles).
Storing the Crated Bed for Future Use
We understand that sometimes the bed arrives early and you have to store it.
There have been instances when the customer has stacked other equipment on top of the crated bed or used the top of the crate as a work surface, even cutting into the box and damaging the upholstery.
If you must store the exam bed, do not stack anything on the crate!
And do not use a box cutter on the top for anything!
Refusal of Delivery
If during the delivery, the client refuses the shipment for any reason, they will automatically be charged a $150 flat fee for redirect services and storage fees of $35/per day. The client must work with HMP, Inc. to receive the bed the first time the freight company attempts delivery. Any refusal to accept the delivery will result in more shipping fees.
Receiving With White Glove Shipping
What Does the Freight Company Do?
- Phone call and/or email prior to delivery to set up a delivery appointment
- Deliver the exam bed(s)
- Un-crate the exam bed(s) on-site
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Take the exam bed(s) into the facility with the guidance of the on-site contact
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Meaning: it is the responsibility of the on-site contact to walk with the delivery personnel
and open doors, clear hallways from equipment and staff members, and help locate elevators. - Exam bed(s) should be uncrated BEFORE being placed into an elevator.
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NOTE: it is the customer’s responsibility to measure the elevator to ensure
the exam bed(s) will fit – the base of the bed is 56” in length and 30” in width.
If the elevator is too small for these measurements, the bed cannot be delivered. -
NO STAIRS – the delivery company will NOT for any reason
carry the bed UP or DOWN stairs.
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Meaning: it is the responsibility of the on-site contact to walk with the delivery personnel
- Remove the crate and debris when the company leaves the facility
What Does the Freight Company Not Do?
Store the exam bed(s)
If you are unable to receive the exam bed(s) the freight company does not have room to store the shipment at their facility. They will charge you $150/per day until the delivery is made.
Move or remove your existing equipment. It is the customer’s responsibility to have the desired location for the exam bed ready to receive. The freight company will not move any equipment other than the exam bed(s) under the agreement with HMP.
NO STAIRS! In no way will the exam bed(s) be carried UP or DOWN any stairs!!!!!!!
If you ask them to do more work, and their employee(s) agree, you will receive an additional invoice from HMP to cover that work.
Please inform all involved not to ask for additional services unless approved by HMP first.
Deliver before or after hours. The company will not deliver before 8:00 am or after 5:00 pm.
What is the On-Site Contact’s Responsibility?
Answer the freight company’s phone call and or email(s)
Provide information during that call
Where to unload in the parking lot
Which door to come thru
Meet the freight company upon their arrival
Hold doors if need be
Stay with them as they roll the exam bed(s) to the desired location
If the customer makes the driver leave for any reason outside of the carrier’s control, there will be a $95 redirect fee.
Additional Information
If the on-site contact does not answer the phone calls or emails to set up the delivery appointment, HMP will contact the purchaser of the PO for another contact’s name and information. If that contact fails to engage with the freight company, HMP will return the exam bed(s) to our facility for a cost at the customer’s expense.
It is very important that the on-site contact works with the freight company in a timely manner.
HMP suggests that everyone who will be involved in receiving the exam bed(s) contact us with any questions prior to delivery. Have a receiving plan in place and work with the freight company during delivery.
Warranty
What is the Warranty of My Sonobed?
The product offers a two-year warranty, excluding hand controls and upholstery. The client may choose to purchase a five-year warranty at the time of purchase.